Frequently Asked Questions (FAQ) - Montegro Viscara Streetwear Clothing Brand

At Montegro Viscara, we strive to provide high-quality youth fashion and streetwear clothing that meet your needs. Unfortunately, we are unable to cancel orders once they have been processed and payment has been made. This is because we create products on-demand and begin working on your order right away to ensure timely delivery of high-quality apparel. However, we do offer refunds and accept returns in line with our Shipping and Return Policy. Please review this policy carefully by clicking here for more information. It is also advisable that you review our privacy policy and store policy - These policies outline how we collect, use and disclose your personal information when you order from our site, how our customer support team strives to provide customer service to all our customers and and the terms and conditions you need to be aware of when using our site. If you have any questions, please do not hesitate to contact us. Thank you for choosing Montegro Viscara, the leading clothing brand for fashion and streetwear clothing in South Africa.

The Montegro Viscara Team is committed to providing you with the ultimate shopping experience for youth fashion and streetwear clothing in South Africa. That's why we make it easy for you to track your order every step of the way. Once your order ships out, you'll receive a tracking link via email so you can stay up-to-date on its progress. If you have any questions or concerns about your tracking or shipment, don't hesitate to reach out to us at support@montegroviscara.com. We're always here to help!

Thank you for choosing Montegro Viscara as your ultimate source for youth fashion, streetwear clothing, and fashion culture in South Africa! We're happy to assist you with your returns. If you're not satisfied with your order, please send us an email at support@montegroviscara.com within 7 days after delivery, with reasons for your return. Please note that we do not accept returns for orders that were the wrong size or because you changed your mind. For hassle-free returns, make sure to carefully review our sizing chart before placing your order. Thank you for being a part of the MV Fam!

At Montegro Viscara, we understand that customers need to have a hassle-free shopping experience. If you receive the wrong items or mislabeled or damaged items, you can request a refund. Simply email us at support@montegroviscara.com within 7 days of delivery, attach photos of the wrong/mislabeled/damaged items, and we’ll sort it out for you. For more information on our Refund, Returns & Exchange policy, click here. As the leading clothing brand for youth fashion, streetwear clothing, and fashion culture in South Africa, we strive to provide the best customer service to our valued customers. Shop with us today and experience the difference!

Once you have successfully ordered your favorite youth fashion, streetwear clothing from Montegro Viscara, you will receive a receipt and order confirmation via email. If you can't locate the message in your inbox, be sure to check your spam folder and verify that the email address you provided was correct. In case you still haven't received an order confirmation or receipt email after two days, feel free to send us an email at support@montegroviscara.com, and we'll be happy to assist you in resolving the issue. Don't miss out on the latest fashion trends from South Africa's leading streetwear clothing brand, Montegro Viscara. Visit our store today!

At Montegro Viscara, we offer quality youth fashion and streetwear clothing made on-demand for our valued customers in South Africa and globally. Our products typically take 15-29 business days to be delivered, as they need to be shipped to you after production. Rest assured that we'll inform you via email or on our website if any factors may delay the delivery time. Here are a few delivery time estimates: Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows: ● USA: 3–4 business days ● Europe: 6–8 business days ● Australia: 2–14 business days ● Japan: 4–8 business days ● International: 10–20 business days Shop with confidence at the leading clothing brand for fashion culture and streetwear clothing in South Africa - Montegro Viscara.

At Montegro Viscara, we are committed to providing the highest quality youth fashion and streetwear clothing to customers worldwide. To ensure that our customers receive the best possible shipping experience, we work with an on-demand manufacturing company that ships and fulfills orders globally. We have partnered with carrier companies like FedEx, USPS, DHL, and DPD to ensure that your order arrives quickly and safely. As a leading clothing brand in South Africa, we take pride in providing you with the latest fashion trends that are both comfortable and durable. Our carrier/delivery partners: Shop Montegro Viscara today and experience the best in streetwear clothing!

Montegro Viscara strives to provide the highest quality youth fashion and streetwear clothing products in South Africa and globally. We understand that delays can happen during shipping, and if you haven't received your order after 15 - 29 business days, please don't hesitate to reach out to us. Simply email us at support@montegroviscara.com and our dedicated customer service team will work to resolve the issue as quickly as possible. Rest assured that we take pride in our clothing brand and are committed to ensuring that you are completely satisfied with your purchase. Before getting in touch with us, please help us out by doing the following: ● Check your shipping confirmation email for any mistakes in the delivery address ● Ask your local post office if they have your package ● Stop by your neighbors in case the courier left the package with them. If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s house, get in touch with us at: support@montegroviscara.com with your order number. At Montegro Viscara, we take pride in providing high-quality streetwear clothing to our customers. However, sometimes an order may not be delivered due to an incorrect or incomplete address, or if there is no one to receive the package upon delivery. If this happens, your order will be returned to our manufacturers, and we will need to confirm the delivery address before re-shipping it to you. Please note that any costs related to re-delivery will be your responsibility to pay. We also understand that sometimes factors beyond our control can cause delays in product arrival. Rest assured that we will do our best to keep you informed and updated on any potential delays. For any further questions or concerns, please don't hesitate to contact us by clicking here. We're here to help you with all your youth fashion needs at Montegro Viscara, your top source for streetwear clothing in South Africa.

Montegro Viscara, the ultimate clothing brand for fashion culture and streetwear clothing in South Africa, works with an on-demand manufacturing company that ships and fulfills worldwide. So no matter where you are, you can enjoy our quality youth fashion products, including our latest in-trend streetwear clothing. Shop with confidence knowing that Montegro Viscara has your back, wherever you are in the world.

If you have received the wrong order, please don't worry. We're here to help you resolve this issue as quickly as possible. Within 7 days of delivery, please send us an email at support@montegroviscara.com with your order number, clear photos of the wrong product, and any other details you may have. Our team will investigate and get back to you as soon as possible. At Montegro Viscara, we strive to provide high-quality streetwear clothing and youth fashion in South Africa. If you suspect that your order has been stolen, please contact us at support@montegroviscara.com. Our team will conduct an investigation into your issue and notify you once progress has been made. For damaged products, please email us at support@montegroviscara.com with a clear description of the problem and a minimum of 3 high-quality photos showing the issue. We will gladly assist you, but please note that all damaged or mislabeled orders must be reported within 7 days of delivery. This is part of our commitment to providing the best possible customer service for our valued customers. We strive to provide the highest quality streetwear clothing and youth fashion products in South Africa, and will gladly assist you in resolving any product complaints or quality control issues. At Montegro Viscara, we are dedicated to providing our customers with the best shopping experience possible. If you have any questions or concerns about returns and exchanges, online orders, or anything else related to our clothing brand, please don't hesitate to contact us. We value your customer satisfaction and are committed to ensuring that you receive the best possible service.

At Montegro Viscara, we take pride in delivering high-quality streetwear clothing and youth fashion products in South Africa. We understand that you work hard for your money and want to ensure that your purchases last. That's why we prioritize quality over quantity. To maintain the longevity of your MV products, please read both the manufacturers' caring instructions and the following guide carefully. Our team is committed to ensuring that you know how to care for your clothing brand products effectively. Please follow our care advice below to keep your streetwear clothing and fashion items in top condition. Printed MV Apparel: MV Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners or dry-clean the items. Printed apparel can be tumble-dried on a low cycle, but hang-dry works best. When it comes to ironing, use cool iron inside-out and iron on a low heat setting. Don't iron the print. Follow these instructions carefully to avoid fading and cracking of the print, and shrinking the garment that can occur if you wash or dry it on a high setting. Embroidered MV Apparel: You can machine-wash our embroidered streetwear clothing by using a mild detergent and like colors on a gentle cycle with cold water. You may use a small amount of chlorine bleach, but non-chlorine bleach is the safer option. If you notice any color residue in the water after washing, rinse the garment in lukewarm water and then in cold water several times. Be careful not to rub any stained embroidery. Alternatively, you can dry-clean your embroidered clothing. After washing, avoid leaving the clothing to soak or lie in a pile while wet. Also, do not wring out the embroidered items. If you want to tumble-dry them, use a cool air setting. If ironing is necessary, do it inside-out, preferably between two pieces of cloth. Do not wet the embroidery before ironing or use a steam iron. MV Face Masks: At Montegro Viscara, we understand the importance of staying safe and stylish, which is why we offer high-quality face masks as part of our streetwear clothing and youth fashion collection in South Africa. To care for your MV Face Masks, we recommend machine-washing them at 140ºF (60ºC) with like colors and without bleach. You can tumble-dry the face masks on low heat and iron them on a cool setting to keep them looking and feeling great. Our face masks are made from durable and comfortable fabrics, ensuring that you can wear them for extended periods without discomfort MV Bags: Montegro Viscara, takes great care in designing and producing high-quality streetwear clothing and accessories for youth fashion in South Africa. To maintain the longevity of our MV bags, we recommend hand-washing them without bleach and avoiding tumble-drying or dry-cleaning. You can iron these bags with a low heat setting to keep them looking their best. Our MV tote bags and drawstring bags can be machine-washed on a cold cycle without bleach, but we advise against tumble-drying or dry-cleaning. You can also iron these bags with a low heat setting MV Socks: At Montegro Viscara, we want to ensure that your streetwear clothing and youth fashion products, including our socks, maintain their high quality and style for as long as possible. To keep your MV socks in top condition, simply machine-wash them cold with like colors at no more than 86ºF (30ºC). We recommend avoiding bleach and dry-cleaning, and instead suggest hang-drying for the best results. However, if necessary, you can tumble-dry your socks on a low cycle. By following these guidelines, you can ensure your MV socks continue to look and feel great MV Jewelry: To keep your jewelry in great condition, we recommend following these tips: 1. Avoid wearing the jewelry while showering, swimming, washing dishes, applying perfume, or doing sports. This helps prevent damage and discoloration caused by water and chemicals. 2. Store your jewelry in the box you received it in when you're not wearing it. This helps protect it from scratches and other damage. 3. After wearing your jewelry, wipe it with a non-abrasive jewelry polishing cloth to remove dirt and tarnish. For deeper cleaning and removal of tarnish and stains, use silver or jewelry polish. Be sure to carefully follow the instructions on the bottle, and wear gloves when working with silver polish. At Montegro Viscara, we take great pride in providing high-quality streetwear clothing and youth fashion products and services in South Africa. We want you to enjoy our products for as long as possible, and proper jewelry care is an important part of that. MV Embroidered Hats, Bags and Shoes: At Montegro Viscara, we may offer embroidered hats, bags, and shoes as part of our streetwear clothing and youth fashion product line. To care for these products, we recommend wiping them clean with a damp cloth in the areas that need it. If necessary, hats and shoes can be hand-washed using cold water. Please do not use brushes on any of these products. It's important to note that MV Embroidered hats, bags, and shoes cannot be machine-washed, bleached, tumble-dried, ironed, or dry-cleaned. Always read the manufacturer's label carefully for any other specific care instructions. For more information or if you have any questions about the care instructions of our streetwear clothing and youth fashion products, please don't hesitate to contact Montegro Viscara at support@montegroviscara.com. We are dedicated to providing you with the best possible products and services. We are also dedicated to providing the highest quality clothing and accessories for fashion-conscious individuals in South Africa and beyond. Trust the ultimate clothing brand for fashion culture and streetwear clothing in South Africa - Montegro Viscara.

At this time, Montegro Viscara does not offer exchanges. To ensure the best fit for your order, please consult our sizing charts which are available for every item on our store in the product description section. Simply click on the product or "Buy Now" button at the MV Store to find more information. In the rare case that an item you received was mislabeled, please notify us at support@montegroviscara.com within seven days of receiving your order, including your order number and photos of the mislabeled item. We will promptly send you a new item or issue a refund. For any other inquiries related to our streetwear clothing, youth fashion products and online shopping experience, please don't hesitate to contact our customer service team at support@montegroviscara.com. We're dedicated to providing the highest quality clothing brand and customer service in South Africa. Trust Montegro Viscara for all your fashion culture and clothing store needs.

Shopping with Montegro Viscara is safe and secure thanks to our partnership with PayFast - a trusted payment gateway based in South Africa that accepts online payments from all over the world. PayFast is a PCI DSS Level 1 Service Provider, which means they are authorized and capable of processing, storing, and transmitting card data while complying with the highest level of security standards. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard that helps organizations that handle branded credit and debit cards protect card data from hackers and thieves. At Montegro Viscara, we take online security seriously, which is why we've implemented various measures to ensure that all transactions are fully protected. PayFast uses SSL Technology to secure all transactions, offers 3-D secure and 3-D secure 2 for added security, and has secure servers that protect all payments from phishing attacks. For more information about the security measures that PayFast has implemented, please click on this link: https://www.payfast.co.za/security-fraud/ Please note that all debit and credit card transactions are handled by PayFast to ensure maximum security. You will be redirected to PayFast's secure payment engine where you can choose your preferred payment method. If you have any questions or concerns about online shopping, returns and refunds, or customer service, please do not hesitate to contact us.

At Montegro Viscara, we offer a variety of payment methods to make your shopping experience as seamless as possible. You can pay for your streetwear clothing and youth fashion products using any of the following payment methods: Credit and Cheque cards - Allows you to pay using Visa and Mastercard credit cards. Instant EFT - Enables you to access internet banking to make an Electronic Funds Transfer that instantly gets verified. Masterpass - Enables you to quickly and securely pay using a digital wallet from Mastercard. Debit card - Pay using cards issued by Maestro and Visa Electron. Scan-to-pay & SnapScan - Pay by simply scanning a QR-Code of your choice. Our secure payment gateway ensures that your payment information is protected, and our fast and reliable shipping options get your order to you quickly. Shop now - browse our collections today and start expressing yourself in the most stylish way possible.