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MONTEGRO VISCARA
Terms and Conditions & Customer Service
Terms of Use Policy
Welcome to the Montegro Viscara website, the ultimate clothing brand for streetwear clothing and youth fashion in South Africa!
Our terms and conditions outline the rules and regulations for using our website, located at https://montegroviscara.wixsite.com/montegroviscara. By accessing our site, we assume that you fully understand and accept these terms and conditions. Discover the latest trends in fashion culture and streetwear clothing with Montegro Viscara, the leading clothing brand in South Africa.
Do not continue to use Montegro Viscara Site if you do not agree to take all of the terms and conditions stated on this page.
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The following terminology applies to these Terms and Conditions, Privacy Statements and Disclaimer Notices and all Agreements:
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"Customer", "You" and "Your" refers to you, the person who logs on this website and uses it and agrees to be fully compliant to the Company’s terms and conditions stated herein.
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"The Company", "Ourselves", "We", "Our" and "Us", refers to our Company/Brand.
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"Party", "Parties", or "Us", refers to both the Customer and ourselves.
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Cookies
Montegro Viscara employs the use of cookies to enhance your browsing experience on our website. By accessing our site, you agree to the use of cookies in accordance with Montegro Viscara Apparel's Privacy Policy. Cookies enable certain areas of our site to function properly, making it easier for people visiting our website and collecting information related to how you use our site. Some of our affiliate/advertising partners may also use cookies.
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License
Montegro Viscara Apparel and/or its licensors, own all intellectual property rights for the materials on the Montegro Viscara Site, unless otherwise stated. All intellectual property rights are reserved. You may access the materials on the Montegro Viscara Site for your personal use, subject to restrictions set forth in these terms and conditions.
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You may not:
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Republish material from Montegro Viscara Site for your own personal gain or exploitation.
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Sell, rent or sub-license material from Montegro Viscara Site.
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Reproduce, duplicate or copy material from Montegro Viscara Site for personal gain or exploitation.
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Redistribute content from Montegro Viscara Site meant to dishonestly harm or tarnish the Montegro Viscara brands image.
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​This Agreement between you and Montegro Viscara Apparel begins on the date hereof. Certain areas of our website, such as reviews, offer opportunities for users to post and exchange opinions and information. Please note that Montegro Viscara Apparel does not filter, edit, publish, or review comments before their presence on the website. Comments reflect the views and opinions of the person who posts them and do not reflect the views and opinions of Montegro Viscara Apparel, its manufacturers, partners, and/or affiliates. To the extent permitted by applicable laws, Montegro Viscara Apparel shall not be liable for any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the comments on this website.
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Montegro Viscara Apparel reserves the right to monitor all comments on our platforms. We may remove any comments that we deem inappropriate, offensive, or that violate our terms and conditions. We are committed to providing a safe and inclusive space for all individuals to express themselves and showcase their unique style. By interacting with us on our platforms, you warrant and represent that you will respect our community and adhere to our guidelines.
You warrant and represent that:​
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The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party.
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The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy.
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The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
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By leaving a comment on our website, you grant Montegro Viscara Apparel an indefinite and non-exclusive license to use, reproduce, edit, and authorize others to use, reproduce, and edit your comment in any and all forms, formats, or media.
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Hyperlinking to our Content
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The following organizations may link to our Website without prior written approval:
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Government agencies.
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Search engines.
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News organizations.
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Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses.
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System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
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These organizations may link to our home page, to publications, products, or to other Website information so long as the link:
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Is not in any way deceptive
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Does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services to that of Montegro Viscara's brand.
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Fits within the context of the linking party’s site.
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We may consider and approve other link requests from the following types of organizations:
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commonly-known consumer and/or business information sources.
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dot.com community sites.
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collaborative/partner companies of Montegro Viscara
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associations or other groups representing charities.
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online directory distributors.
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internet portals.
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accounting, law and consulting firms.
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educational institutions and trade associations.
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We will approve link requests from these organizations if we decide that:
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the link would not make us look unfavorably to ourselves or to our accredited businesses
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the organization does not have any negative records with us
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the benefit to us from the visibility of the hyperlink compensates the absence of Montegro Viscara Apparel
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the link is in the context of general resource information.
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These organizations may link to our home page so long as the link:
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is not in any way deceptive
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does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services with that of the Montegro Viscara brand
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fits within the context of the linking party’s site.
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If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Montegro Viscara Apparel. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. We will get back to you within a period of 3 weeks.
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Approved organizations may hyperlink to our Website as follows:
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By use of our corporate name; or
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By use of the uniform resource locator being linked to; or
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By use of any other description of our Website being linked to, that makes sense within the context and format of content on the linking party’s site.
Please note that no use of our logo or other artwork is allowed for linking without a trademark license agreement being entered into. We take pride in our brand and want to ensure that our logo and artwork are used in a manner that reflects our commitment to quality and style. If you're interested in using our logo or artwork, please contact us to discuss a trademark license agreement. Choose the ultimate clothing brand for streetwear clothing and fashion culture in South Africa - Montegro Viscara.
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iFrames
Montegro Viscara is a premier streetwear clothing brand in South Africa, offering the latest trends in streetwear clothing and youth fashion. We take great pride in our website's appearance and presentation, and we want to ensure that it is not altered in any way without our prior approval and written permission. Therefore, you may not create frames around our webpages that alter the visual presentation or appearance of our website without our explicit consent.
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Content Liability
By accessing and using the Montegro Viscara website, you agree to protect and defend us against all claims that may arise on your website. You also agree that no links to our website should appear on any website that may be interpreted as libelous, obscene, or criminal or that infringes, violates, or advocates the infringement or other violation of any third-party rights. At Montegro Viscara, we take pride in providing the ultimate clothing brand for streetwear clothing and fashion culture in South Africa, and we work hard to ensure that our website and products are of the highest quality.
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Your Privacy
Please read our Privacy Policy by clicking here.
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Reservation of Rights
At Montegro Viscara, we reserve the right to request the removal of any links to our website. Upon request, you agree to immediately remove all links to our website. We also reserve the right to amend these terms and conditions and our linking policy at any time. By continuously linking to our website, you agree to be bound by and follow these linking terms and conditions.
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Removal of links from our website
At Montegro Viscara, we strive to provide the ultimate clothing brand for streetwear clothing and youth fashion in South Africa. If you come across any links on our website that are offensive, please feel free to contact us at any time. While we consider requests to remove links, we are not obligated to do so or to respond directly to you. Please note that we cannot promise to ensure that the website remains available indefinitely.
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Disclaimer
Montegro Viscara is the ultimate clothing brand for streetwear clothing and fashion culture in South Africa. Our website and the information and services provided on it are offered free of charge. We make every effort to ensure that our site is up-to-date and accurate, but we cannot be held liable for any loss or damage of any nature, except in the case of MV products purchased on this site.
Customer Care
Last Updated: April 2023
The mission of Montegro Viscara is to provide hip-hop centric teenagers and young adults with unique, stylish, quality, in-trend streetwear apparel products that are comfortable, light-weight, sustainable and durable, catered for both males and females.
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This customer care policy is meant to inform existing and prospective customers and our customer support team on how we should strive to provide customer service to all our customers. Through our interactions with customers we aim to resolve queries, complaints, provide assistance and conduct any other form of communication between us and the customer(s) in a friendly and considerate manner and if you feel we are not living up to this standard feel free to let us know at support@montegroviscara.com or alternatively you can send us a Direct Message (DM) on our social media platforms or send a WhatsApp message on +27 072 228 0579 and we will respond as soon as we can.
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Please note that the status of the communication (any complaints, queries, disputes, and other questions) will be classified as 'resolved' should there be no further communication between us and the customer in question after a period of 2 days.
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PRODUCT OVERVIEW:
Montegro Viscara is the ultimate clothing brand for streetwear clothing and youth fashion in South Africa. We offer a wide range of products, including and not limited too hoodies, tees, sweaters, sweat pants, jeans, shorts, and more, tailored for teenagers and young adults who value the latest trends in fashion culture. All our products are designed, produced, sold, and marketed collectively by us and our manufacturers.
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PRODUCT AVAILABILITY AND LIMITATIONS:
At Montegro Viscara, we strive to provide our customers with the latest trends in streetwear clothing and youth fashion in South Africa. Due to popularity and/or supply constraints of some of our products, we may have to limit the number of products available for purchase. Montegro Viscara reserves the right to change quantities available for purchase at any time, even after you've placed an order. Additionally, there may be rare occasions when we confirm your order but subsequently learn that we cannot supply a product you ordered. If this happens, we will contact you to find the best solution. Shop with confidence and trust the ultimate clothing brand for streetwear clothing and fashion culture in South Africa - Montegro Viscara.
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CUSTOMER SERVICE STANDARDS
At Montegro Viscara, we're committed to providing the highest quality streetwear clothing and youth fashion in South Africa, while treating all our customers fairly and respectfully. We believe that age, gender, race, ethnicity, sexual orientation, language, disability, social, and economic status should never be a barrier to great customer service. Our team strives to deliver excellent customer support by being friendly, considerate, quick, responsive, and honest. We value your time and ensure that any further inconveniences caused by us are unacceptable.
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COMPLAINTS
Montegro Viscara is committed to providing excellent customer service, reflecting the latest trends in streetwear clothing and youth fashion in South Africa. We value our customers and work to maintain a healthy customer relationship. This section of our policy outlines our approach to handling customer complaints effectively.
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OUR RESPONSIBILITIES:
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To ensure that every customer is provided with various option which they can use to contact us about an query, issue, or complaint.
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To keep the customer informed about the progress of their complaint, query, or issue and the expected time frame for a resolution.
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To regularly review any complaints, and issues in order to improve our customer service standards.
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HANDLING COMPLAINTS:
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Upon successful receival of the complaint, issue or query, we will notify the discerning customer on the platform/channel where the message was sent from, that we acknowledge the arrival of their message.
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We will then keep the customer informed of the progress of their complaint, issue, or query which was sent through. We will also inform the customer of the expected timeframe for resolution.
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We always try to be quick and responsive and therefore we will try to resolve any complaints or issues within a period of 72 hours. In some cases should a complaint or issue take longer than expected to be resolved, the customer will always be notified on the status of their complaint or issue via the platform/channel where the message was sent through.
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Once the customers complaint or issue is successfully resolved we will kindly ask for feedback or suggestions to improve our customer service quality in the future.
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FINAL COMMENTS:
At Montegro Viscara, we value our customers and are committed to providing the highest quality customer care possible. Our customer care policy reflects the latest trends in streetwear clothing, youth fashion, and fashion culture in South Africa. We strive to create and maintain a healthy customer relationship by offering friendly and considerate service that is designed to meet your needs.
If you have any questions or concerns regarding our products or services, please don't hesitate to contact us. You can send us an email at support@montegroviscara.com or click here to send us an online message. Our team of knowledgeable and experienced representatives will respond promptly to your inquiry and provide you with the assistance you need. In addition, if for any reason you are not completely satisfied with any good or service we provide, please let us know. We will work with you to resolve any issues and ensure that you are completely satisfied with your experience with Montegro Viscara.
Thank you for choosing Montegro Viscara as your ultimate clothing brand for streetwear clothing and fashion culture in South Africa.
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